Privacy Policy
Last updated: 22 May 2025
1. Introduction
Welcome to JEM Marketing (“we”, “our”, “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
JEM Marketing is a freelance marketing consultancy based in the United Kingdom. We specialise in delivering marketing services to businesses across multiple sectors.
3. What Information We Collect
We may collect and process the following types of personal data:
Name, email address, phone number, and business details.
Communication preferences and correspondence history.
Website usage data via cookies and analytics.
Payment or invoicing details (if applicable for service delivery).
4. How We Use Your Information
We use your data to:
Provide and manage our services.
Communicate with you about projects, services, or queries.
Maintain business records and meet legal obligations.
Improve our website and service offerings.
5. Sharing Your Information
We do not sell your personal information under any circumstances.
However, we may share your data with trusted third-party partners to support business functions such as:
Cloud storage and CRM systems.
Accounting or legal professionals.
Subcontractors or freelancers working under our instruction.
All third parties are required to respect the confidentiality of your data and comply with data protection laws.
6. Data Storage and Security
We store your data securely using encrypted and password-protected systems. We regularly review our data handling practices to ensure ongoing security and compliance.
7. Your Rights
Under the UK GDPR, you have the right to:
Access your personal data.
Request correction of incorrect data.
Request deletion (“right to be forgotten”) in certain circumstances.
Object to or restrict processing.
Lodge a complaint with the Information Commissioner’s Office (ICO).
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law (e.g. tax or accounting obligations).
9. Cookie Policy
We use cookies on our website to provide a better browsing experience, analyse traffic, and understand user behaviour.
Cookies are small text files placed on your device. They may include:
Essential cookies – necessary for site functionality.
Analytical/performance cookies – help us understand how visitors use the site (e.g. via Google Analytics).
Third-party cookies – used for embedded content or social media features.
You can control or disable cookies through your browser settings. On your first visit, you will be asked to accept or manage your cookie preferences via a cookie banner.
10. Use of AI Tools
JEM Marketing may use artificial intelligence (AI) tools to assist with content generation, market analysis, and client service delivery. These tools are used with caution and never receive access to sensitive or personally identifiable client data unless explicitly required and agreed upon.
To understand how AI is used in more detail, please see our AI Policy
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Last updated” date.
12. Contact Us
If you have any questions or concerns about this policy or your data, please contact:
JEM Marketing
Email: hello@jem-marketing.co.uk